Question 1

What is Skills Jet Academy?

Accepted Answer

Skills Jet Academy is an AI-powered online learning platform offering 16 professional courses with certificates. We provide flexible, affordable education to help Kenyans develop in-demand skills for remote work and career advancement. Our motto is 'Skills Without Borders. Income Without Limits.'

Question 2

Who can enroll in Skills Jet Academy courses?

Accepted Answer

Anyone can enroll! Our courses are designed for learners of all backgrounds - whether you're a student, job seeker, working professional, or entrepreneur. We welcome learners from Kenya and across Africa who want to develop professional skills.

Question 3

Are the courses self-paced or scheduled?

Accepted Answer

All our courses are self-paced, allowing you to learn at your own convenience. You can access course materials 24/7 and complete lessons whenever it suits your schedule. This flexibility makes it easy to balance learning with work or other commitments.

Question 4

What courses do you offer?

Accepted Answer

We offer 16 professional courses across Business and Tech categories, including Remote Bookkeeping, Data Analysis, IT Support, Business Management, Project Management, Cybersecurity, Cloud Computing, and more. We also offer 7 language courses (French, Mandarin, Spanish, Dutch, Hindi/Urdu, Arabic, Portuguese).

Question 5

How long does it take to complete a course?

Accepted Answer

Course duration varies from 6 to 14 weeks depending on the course. Each course has 8 modules with video lessons, practice exercises, and quizzes. You can complete courses faster if you dedicate more time, or take longer if you prefer a slower pace.

Question 6

What format are the lessons in?

Accepted Answer

Our lessons include AI-powered video content, PDF study materials, interactive exercises, and auto-graded quizzes. Each lesson features an AI Tutor chatbot to answer your questions in real-time. You can also access audio narration for lessons.

Question 7

Can I preview a course before enrolling?

Accepted Answer

Yes! You can view the complete course curriculum, module breakdown, and learning objectives on each course detail page. This helps you make an informed decision before enrolling.

Question 8

How do I enroll in a course?

Accepted Answer

To enroll: 1) Create an account and select 'Learner' as your role, 2) Browse courses and click on one you're interested in, 3) Click 'Enroll Now' on the course detail page, 4) Complete Phase 1 payment (75% of course fee), 5) Start learning immediately!

Question 9

What is the phased payment system?

Accepted Answer

We use a 2-phase payment system to make courses more affordable: Phase 1 (75%) - Pay to start the course and access the first 5 modules. Phase 2 (25%) - Pay to unlock the final 3 modules and receive your certificate. This allows you to start learning with a smaller initial investment.

Question 10

How much do courses cost?

Accepted Answer

Course fees range from KES 4,500 to KES 8,000 depending on the course. Language courses are available as a bundle (all 7 courses) for KES 3,000. We offer significant discounts compared to traditional education, making quality learning accessible to everyone.

Question 11

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, bank cards (Visa, Mastercard), and mobile money (MTN MoMo) through Flutterwave. All payments are secure and processed instantly. You'll receive a payment confirmation email and receipt after successful payment.

Question 12

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes! We offer a money-back guarantee. If you're not satisfied with the course content within the first 7 days of enrollment, contact us at info@skillsjet.academy for a full refund. After 7 days, refunds are considered on a case-by-case basis.

Question 13

Will I receive a certificate after completing a course?

Accepted Answer

Yes! Upon completing all modules, passing quizzes with 80%+ score, and completing both payment phases, you'll automatically receive a professional certificate. Certificates include your name, course title, completion date, and a unique verification ID.

Question 14

Are the certificates recognized?

Accepted Answer

Our certificates demonstrate your completion of professional training and mastery of course content. They can be added to your CV, LinkedIn profile, and job applications. Many employers recognize Skills Jet Academy certificates as proof of practical skills.

Question 15

Can I verify a certificate?

Accepted Answer

Yes! Every certificate has a unique verification ID. Anyone can verify a certificate's authenticity by visiting our certificate verification page and entering the ID. This ensures employers can confirm your credentials.

Question 16

Do you offer scholarships?

Accepted Answer

Yes! We have a scholarship program for vulnerable groups including orphans, widows, persons with disabilities, refugees, and unemployed youth. Organizations and individuals can sponsor learners through our platform. Check the 'Sponsor' page to apply or create sponsorships.

Question 17

How do I apply for a scholarship?

Accepted Answer

To apply for a scholarship: 1) Register as a Learner and indicate your vulnerability status during registration, 2) Visit the Scholarships page to browse available opportunities, 3) Click 'Apply' on scholarships that match your profile, 4) Wait for approval from the sponsor. You'll be notified via email.

Question 18

Can I sponsor a learner?

Accepted Answer

Absolutely! Organizations and individuals can sponsor learners by: 1) Registering as a Sponsor, 2) Creating a sponsorship with your preferred courses and target demographics, 3) Reviewing and approving applications from eligible learners. You can track your sponsored learners' progress through your dashboard.

Question 19

What is the Marketer program?

Accepted Answer

Our Marketer program allows you to earn commissions by referring learners to Skills Jet Academy. You'll receive a unique referral link and earn 20-25% commission on every enrollment. There are 3 tiers (Bronze, Silver, Gold) with increasing commission rates based on your referrals.

Question 20

How do I become a Marketer?

Accepted Answer

To become a Marketer: 1) Register and select 'Marketer' as your role, 2) Complete your profile with photo verification, 3) Get your unique referral link from your dashboard, 4) Share your link on social media, WhatsApp, or with friends/family, 5) Earn commissions when people enroll through your link!

Question 21

How much can I earn as a Marketer?

Accepted Answer

Earnings depend on your referrals and tier: Bronze (20% commission, 0-9 referrals), Silver (22% commission, 10-49 referrals), Gold (25% commission, 50+ referrals). For example, if you refer 10 learners to a KES 10,000 course, you'd earn KES 22,000 (10 × KES 10,000 × 22%).

Question 22

Do you help with job placement?

Accepted Answer

Yes! We have a Job Board with remote job listings and an Employability Testing system. Take our aptitude tests (Bronze, Silver, Gold) to earn badges, then access job listings matched to your skill level. Recruiters can also find and contact you through our Talents Pool.

Question 23

What are employability tests?

Accepted Answer

Employability tests assess your aptitude, skills, and leadership abilities. There are 3 tiers: Bronze (KES 300), Silver (KES 600), Gold (KES 1,000). Passing a test earns you a badge that unlocks job opportunities. Higher badges give access to better-paying jobs.

Question 24

How do recruiters find me?

Accepted Answer

After earning an employability badge, your profile appears in our Talents Pool where recruiters can search for candidates. Recruiters can filter by badge level, location, and skills. They can view your profile and contact you directly for job opportunities.

Question 25

What devices can I use to access courses?

Accepted Answer

You can access Skills Jet Academy on any device with internet - desktop computers, laptops, tablets, and smartphones. Our platform is fully responsive and works on all modern browsers (Chrome, Firefox, Safari, Edge). We also have a mobile app for Android.

Question 26

What internet speed do I need?

Accepted Answer

A minimum of 1 Mbps is recommended for smooth video playback. If you have slower internet, you can download PDF study materials and use audio narration instead of video. Our platform is optimized for low-bandwidth connections common in Kenya.

Question 27

Can I download lessons for offline viewing?

Accepted Answer

Currently, lessons must be accessed online. However, you can download PDF study materials for offline reading. We're working on adding offline video download capability in future updates.

Question 28

I'm having technical issues. Who can help?

Accepted Answer

Contact our support team at info@skillsjet.academy with details about your issue. Include your name, course name, and a description of the problem. We typically respond within 2-4 hours during business days (Monday-Friday, 9 AM - 6 PM EAT).

Question 29

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact support.

Question 30

Can I change my role after registration?

Accepted Answer

No, you cannot change your role after registration. If you need to switch roles (e.g., from Learner to Marketer), you'll need to create a new account with a different email address. Contact support if you need assistance.

Question 31

How do I update my profile information?

Accepted Answer

Log in to your account, go to your Dashboard, and click on 'Profile' or 'Settings'. You can update your name, contact information, location, and other profile details. Remember to save changes before leaving the page.

Skills Jet Academy

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